Frequently Asked Questions
How far in advance should I book?
1
As early as you can! My calendar fills up quickly so it’s best for both of us to get you on the calendar as soon as you know your dates.
2
What if I need to cancel?
No worries! I understand that life happens. There is no fee for cancellation, but I do ask for you to let me know as soon as possible. This will give me time to offer the dates to someone else.
Will you hold dates for me?
3
I will hold dates until we are 2 weeks from the booking. At that time, I will check in if someone else has inquired about the dates.
What payment methods do you use?
4
I take cash, check, Venmo, CashApp, and Zelle.
Unless we discuss otherwise, payment can be made at the end of the service. I appreciate no more than two days post-service.
5
When do I pay?
How do you handle emergencies?
6
I take both home and pet emergencies very seriously. The first thing I will always do is reach out to you. Beforehand, we will discuss any local contacts that know your home or pet, as well as your veterinarian to ensure that if you are unavailable, I am able to contact help.
Do you require a meet-and-greet before the first booking?
7
Typically, yes. For safety reasons for both you and I, it is helpful to set up a date and time to meet before moving forward with booking. I will of course still put your dates on my calendar, but want to be sure both of us find it is the right fit!
Primarily the Pittsburgh and surrounding areas, but have worked with pets and homes all over Pennsylvania. If you are more than 30 minutes from Pittsburgh, we can talk about any travel costs, but I am absolutely happy to help no matter where you are!